Return & Shipping Policy
Return & Refund Policy
We want you to be 100% satisfied with your purchase. If something isn't right, we've got you covered with our hassle-free return policy.
Return Eligibility Window: 7 days from date of delivery
Conditions for Returns:
- Products must be unworn, unused, and in original condition with all tags intact
- Original packaging, box, and accessories must be included
- No signs of wear, damage, or alteration
- Return request must be initiated within 7 days via WhatsApp at [Your Number] or email at [Your Email]
Return Process:
- Contact our support team with your order number and reason for return
- Share clear images of the product (if required for verification)
- Our team will provide return instructions and shipping address
- Ship the product back using a trackable courier service
- Once received, our team will conduct a quality inspection within 2–3 working days
Refund Timeline:
- Refunds are processed within 3–5 working days after successful quality check
- Amount will be credited to your original payment method
- Bank processing may take an additional 5–7 business days depending on your bank
Non-Returnable Items:
- Products marked as "Final Sale" or purchased during special promotions (unless defective)
- Items damaged due to misuse or negligence
Shipping & Delivery Policy
We partner with trusted courier services to ensure your kicks reach you safely, no matter where you are in India.
Delivery Timelines:
- Metro Cities: 7–15 working days
- Remote Areas: 15–25 working days
Note: Delivery times may vary during peak sale periods or due to unforeseen circumstances (weather, public holidays, etc.)
Tracking Your Order:
- Once dispatched, you'll receive a tracking link via email/SMS
- Track your order in real-time through our courier partner's portal
- Expected delivery date will be visible on the tracking page
Packaging & Safety:
- Every order is packed with premium bubble wrap and sturdy boxes
- Shoes are carefully secured to prevent damage during transit
- Tamper-proof packaging ensures product authenticity
Shipping Charges:
- Free shipping on orders above ₹[Amount] (if applicable)
- Standard shipping charges apply for orders below threshold
Failed Delivery Attempts:
- Our courier partner will attempt delivery up to 3 times
- Please ensure correct address and contact details at checkout
- Unclaimed orders will be returned to us, and reshipping charges may apply
Contact & Support
Still have questions? We're here to help!
WhatsApp: [Your Number]
Email: [Your Email]
Support Hours: Monday–Saturday, 10 AM – 7 PM IST
We typically respond within 2–4 hours during business hours.